FAQ
(Frequently Asked Questions)
Many customers have shared questions about purchasing my art and the processes that I use to make my art. I've also included some information about the care and cleaning of your art so if you've made a purchase, please take a couple of minutes to read these items.
Q: When will you ship my purchase?A: Most of the time your order will be shipped within a week or ten days of placement. If there will be a delay you will receive an email or phone call letting you know why there is a delay and when you can expect shipment.
Q: What method will be used for shipping?
A: The shipping method varies according to it's size and contents. Small items are usually shipped by USPS. Large items are usually shipped via FedEx Ground.
Q: What if my purchased art is damaged in transit?
A: Please notify me immediately of a shipment that has arrived damaged. How that is handled depends on what the damage is, and if it is a print or an original that has been damaged.
Q: What if I receive it and decide that I don't like it or that it won't fit in my decor?
A: I want you to be happy with my art. Therefore, if you're unhappy, notify me within 3 days of receipt, return the item in the condition you received it, packaged in the same way it was sent to you. Return shipment must be paid by you. Upon receipt of the art work in good condition I will refund your money, minus the cost of shipping and handling. Or:
You may exchange a piece for something you think you'll like more.
Q: Who pays for return shipping?
A: If you don't like the work, or have just changed your mind, you pay for return shipping. If I have made a mistake of some type, I pay for return shipping.
Q: Is it possible to pick up my purchase in Chandler or meet you at a show and pick it up?
A: Yes. You may pick it up in Chandler by arranging a date and time for pick up. At a show, just let me know which one and which day so that I will have your work available.
Q: How archival are watercolor paintings?
A: Modern watercolors contain very strong pigments. There's been a lot of advances in developing colors that are lightfast and beautiful.
Safeguards:
- Frame all your watercolors, or other art on paper, under some type of glazing. Glass or Plexiglas.
- Use a mat when framing a watercolor. The mat's decorative qualities are secondary to the protection it provides. The mat separates the watercolor from the glass, keeping the painting safe from condensation.
- Do not hang a watercolor, or any other painting, acrylic or oil, in an area where it will hang in direct sunlight on a consistent basis.
- As long as the watercolor is properly matted, framed and sealed it may be hung over a fireplace, unlike art on canvas.
Q: Why do I have to use a mat?
A: Almost all paper has some moisture in it. When art is framed under glass without a mat, condensation collects on the inside of the glass and will ruin a painting or a print. Sometimes it even makes the art work stick to the glass and in the case of a watercolor it can make the colors run. In the case of a print it can discolor the print in the area where the water touched it. If you use a mat, your mat might get a couple of dribbles on it, but your art work is safe from damage.
Q: Is it ok if I print your art, or use it to make another product?
A: Not unless you've purchased, in a separate contract, the licensing rights to reproduce my work. Please see this information on copyrights.
Q:
How do I know if I need to adjust my
monitor settings?
A: In the following image there are 11 different values. If you
don't see all of them, you should consider adjusting your monitor
until you do. Here is a site that you might find helpful in
adjusting your monitor.
More information: